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情報提供依頼を作成する

目的

プロジェクトの情報提供依頼ツールを使用して情報提供依頼を作成すること。

背景

建設業界では、情報提供依頼は建設プロセス中に生じるあいまいさを明確にし、質問に答え、情報のギャップを埋めるために使用されます。情報提供依頼を作成する一般的なシナリオは、下請業者または現場監督がプロジェクトの設計者またはエンジニアからプロジェクトまたはタスクの完了に関する特定の情報を必要とする場合です。たとえば、プロジェクトの図面が不明瞭であったり、要件があいまいであったり、製品仕様が古くなったり、不正確であったり、不完全であったりする場合があります。このような場合、誤解、プロジェクトの遅延、施工不良を防ぐために、質問にはできるだけ迅速かつ簡潔に回答することが重要です。

Procore では、情報提供依頼は次のコンポーネントで構成されます。

  • 一般情報。質問が適切に解釈されるようにするために、特定の質問、問題、またはあいまいさに関連する背景情報やコンテキストを提供する追加情報を含めることが重要です。
  • 質問。建設プロジェクトに関する正式な質問で、他の人からの回答が必要です。たとえば、建設文書または製品仕様があいまいなため、下請業者が情報提供依頼で質問を提出する場合があります。他の人または建材業者に代わって質問することもできます。
  • 返信: 情報提供依頼の担当者が送った返信。たとえば、プロジェクト・エンジニアは、あいまいな仕様を明確にするために、下請業者の質問に回答する場合があります。
  • 公式回答: 情報提供依頼に対する「公式な回答」として指定された返信 (または複数の返信)。通常、「情報提供依頼の管理者」が公式な回答を選択します。

情報提供依頼プロセスの一般的なワークフローを表示するには、「ワークフロー図」を表示します。

考慮すべきこと

  • 必要なユーザー権限:
    • 情報提供依頼を「草案」または「未着手」ステータスで作成するには:
    • 「草案」ステータスで情報提供依頼を作成するには:
      • プロジェクトの情報提供依頼ツールの「標準」レベルの権限。
 重要
  • プロジェクトの情報提供依頼ツールで「標準」レベルの権限を持つユーザーが、自分が作成した情報提供依頼へのすべての回答を表示するには、「標準ユーザーと読み取り専用ユーザーにのみ公式な回答を表示する」構成設定を OFF にする必要があります。「高度な設定の構成: 情報提供依頼」を参照してください。
  • 権限テンプレートで「情報提供依頼の管理者として機能」のアクセス権限が有効になっているユーザーは、この設定がオンになっている場合でも、自分が作成した情報提供依頼 (「標準」のみ)、または情報提供依頼の管理者として指定されている情報提供依頼に対するすべての応答を表示できます。

ステップ

情報提供依頼を作成する手順は、プロジェクトの情報提供依頼ツールに割り当てられている権限レベルによって異なります。

「管理者」レベルの権限を持つユーザーとして情報提供依頼を作成する

  1. プロジェクトの情報提供依頼ツールに移動します。
  2. [+ 作成] をクリックします。
  3. [ 要求 ] セクションで、次の情報を入力します。
    • 件名*。情報提供依頼にわかりやすいタイトルを付けます。
    • 質問*.情報提供依頼を作成する場合は、質問を入力します。情報提供依頼を編集する場合は、それを変更します。: 質問には、回答の提出を割り当てられた人からの要求される追加の背景情報を常に文書化することをお勧めします。
    • (オプション) 添付書類
  4. [全般] タブで、適切な情報をフォームに入力します。
    入力必須フィールドにはアスタリスク (*) が付いています。
  • Number*. This is a required field when a user with 'Admin' level permission on the RFI tool creates an RFI in the Open status. It is NOT required when users with 'Standard' level permission create a Draft RFI (see What is a 'Draft' RFI?).
    Notes:

  • Due Date. Enter or select a date from the calendar for the RFI response to be due. This field is only visible and available to users with 'Admin' level permissions on the project's RFIs tool.
    Note: The 'Due Date' field is automatically populated based on the default number of days specified on the RFIs tool's Configure Settings page. See Configure Advanced Settings: RFIs. The due date also respects which days are set as 'working days' for the project. See Set Project Working Days.

  • Assignees. Select one or more users to be responsible for responding to the RFI. Mark the Make Response Required checkbox next to an Assignee's name to make their response to the RFI required. Note: Assignees with the current Ball In Court responsibility on an RFI can add other users as Assignees to the RFI or forward the RFI to another user for their review. See Add Assignees to an RFI as an Assignee on an RFI and Forward an RFI for Review.

  • RFI Manager*. Select an RFI Manager from the drop-down list. See What is the RFI Manager role?
    Notes:

    • By default, the name of designated RFI Manager appears here. See Designate the Default RFI Manager for a Project's RFIs.
    • If you are a user with 'Admin' level permission on the RFIs tool, you may select yourself or another user with 'Admin' level permission from the list. 
  • Distribution. Add users with 'Read-Only level permission or higher to the RFI's distribution list. Depending on the user's permission level, they can respond to the RFI using at least one of several methods. For details, see Respond to an RFI.

  • Received From. Select the person from whom the RFI question was received from the drop-down list. 

  • Responsible Contractor. This field is automatically prefilled with the company that is associated with the user selected in the 'Received From' field.

  • Drawing Number: You can manually input a drawing number into this field. However, the recommended process to associate an RFI to a drawing is to Link an RFI to a Drawing.

  • Location. Select the location pertaining to the RFI from the drop-down list. 
    Note: If Procore is configured to allow users to create locations (see Allow or Disallow Users to Create Locations Within a Tool), you can click the Create a New Location button at the bottom of the list. 

  • Spec Section. Select the relevant section from your specification book. See Where do the selections from the 'Specification Sections' drop-down list come from?

  • Cost Code. Select a cost code for the RFI. This links the RFI to the cost code, which is helpful later, should the RFI's scope of work affect the project's budget and result in a change order. See Create a Potential Change Order for a Prime Contract.

  • Project Stage. Select the appropriate project stage for the RFI from the drop-down list. These stages are created by your company's Procore Administrator in the Company level Admin tool. See Add a Custom Project Stage.

  • Cost Impact. Select one of the following options from the drop-down list. 

    • Yes. Select this option if you know the amount by which the cost will be impacted. Then enter a number in the $ box to indicate the cost impact.
    • Yes (Unknown). Select this option if you know the cost will be impacted, but the amount is not know. 
    • No. Select this option if there is no impact to the cost. 
    • TBD. Select this option if you have yet to determine if there is a cost impact. 
    • N/A. Select this option if the cost impact is not applicable to this RFI. 
  • Sub Job*. Select a sub job from the drop-down list. For this list to be available, the sub jobs feature must be enabled. See Enable Sub Jobs on Projects for WBS.

  • Schedule Impact. Select one of the following options from the drop-down list. 

    • Yes. Select this option if you know the number of days by which the schedule will be impacted. Then enter a number in the Days box to indicate the total number of calendar days.
    • Yes (Unknown). Select this option if you know the schedule will be impacted, but the number of days is not known. 
    • No. Select this option if there is no impact to the schedule. 
    • TBD. Select this option if you have yet to determine if there is a schedule impact. 
    • N/A. Select this option if an impact to the schedule is not applicable to this RFI. 
  • Private. Select Yes or No from the drop-down list. Yes indicates the RFI(s) will be marked Private. No indicates the RFI(s) will NOT be marked Private. 

  • Reference. An optional field that can serve as a helpful reference tag. 

  • Custom Fields. If a user with 'Admin' level permission on the RFIs tool has configured custom fields to appear in your RFIs tool, those will appear in the creation page as shown. See Configure Settings: RFIs.

  1. 以下のボタンのうち1つをクリックします:

    • Create a Draft. If you want to create a 'Draft' version of the RFI, click this button. This saves the RFI as a 'Draft'. The Ball In Court responsibility remains with the RFI Manager and emails are sent according to the project's settings. See When does the RFIs tool send email notifications?

    • または
    • Create as Open. If you want to create a new RFI as 'Open', click this button. The users designated as the RFI's Assignees have the first Ball In Court responsibility. The system shifts the Ball In Court responsibility to the users designated as the RFI's Assignees and emails are sent according to the project's settings. See When does the RFIs tool send email notifications?

「情報提供依頼の管理者として行動する」アクセス権限のある「標準」レベルの権限を持つユーザーとして情報提供依頼を作成する

  1. プロジェクトの情報提供依頼ツールに移動します。
  2. [+ 作成] をクリックします。
  3. 「一般情報」セクションで、次の情報を入力します:
    入力必須フィールドにはアスタリスク (*) が付いています。
  • Number*. This is a required field when a user with 'Admin' level permission on the RFI tool creates an RFI in the Open status. It is NOT required when users with 'Standard' level permission create a Draft RFI (see What is a 'Draft' RFI?).
    Notes:

  • Due Date. Enter or select a date from the calendar for the RFI response to be due. This field is only visible and available to users with 'Admin' level permissions on the project's RFIs tool.
    Note: The 'Due Date' field is automatically populated based on the default number of days specified on the RFIs tool's Configure Settings page. See Configure Advanced Settings: RFIs. The due date also respects which days are set as 'working days' for the project. See Set Project Working Days.

  • Assignees. Select one or more users to be responsible for responding to the RFI. Mark the Make Response Required checkbox next to an Assignee's name to make their response to the RFI required. Note: Assignees with the current Ball In Court responsibility on an RFI can add other users as Assignees to the RFI or forward the RFI to another user for their review. See Add Assignees to an RFI as an Assignee on an RFI and Forward an RFI for Review.

  • RFI Manager*. Select an RFI Manager from the drop-down list. See What is the RFI Manager role?
    Notes:

    • By default, the name of designated RFI Manager appears here. See Designate the Default RFI Manager for a Project's RFIs.
    • If you are a user with 'Admin' level permission on the RFIs tool, you may select yourself or another user with 'Admin' level permission from the list. 
  • Distribution. Add users with 'Read-Only level permission or higher to the RFI's distribution list. Depending on the user's permission level, they can respond to the RFI using at least one of several methods. For details, see Respond to an RFI.

  • Received From. Select the person from whom the RFI question was received from the drop-down list. 

  • Responsible Contractor. This field is automatically prefilled with the company that is associated with the user selected in the 'Received From' field.

  • Drawing Number: You can manually input a drawing number into this field. However, the recommended process to associate an RFI to a drawing is to Link an RFI to a Drawing.

  • Location. Select the location pertaining to the RFI from the drop-down list. 
    Note: If Procore is configured to allow users to create locations (see Allow or Disallow Users to Create Locations Within a Tool), you can click the Create a New Location button at the bottom of the list. 

  • Spec Section. Select the relevant section from your specification book. See Where do the selections from the 'Specification Sections' drop-down list come from?

  • Cost Code. Select a cost code for the RFI. This links the RFI to the cost code, which is helpful later, should the RFI's scope of work affect the project's budget and result in a change order. See Create a Potential Change Order for a Prime Contract.

  • Project Stage. Select the appropriate project stage for the RFI from the drop-down list. These stages are created by your company's Procore Administrator in the Company level Admin tool. See Add a Custom Project Stage.

  • Cost Impact. Select one of the following options from the drop-down list. 

    • Yes. Select this option if you know the amount by which the cost will be impacted. Then enter a number in the $ box to indicate the cost impact.
    • Yes (Unknown). Select this option if you know the cost will be impacted, but the amount is not know. 
    • No. Select this option if there is no impact to the cost. 
    • TBD. Select this option if you have yet to determine if there is a cost impact. 
    • N/A. Select this option if the cost impact is not applicable to this RFI. 
  • Sub Job*. Select a sub job from the drop-down list. For this list to be available, the sub jobs feature must be enabled. See Enable Sub Jobs on Projects for WBS.

  • Schedule Impact. Select one of the following options from the drop-down list. 

    • Yes. Select this option if you know the number of days by which the schedule will be impacted. Then enter a number in the Days box to indicate the total number of calendar days.
    • Yes (Unknown). Select this option if you know the schedule will be impacted, but the number of days is not known. 
    • No. Select this option if there is no impact to the schedule. 
    • TBD. Select this option if you have yet to determine if there is a schedule impact. 
    • N/A. Select this option if an impact to the schedule is not applicable to this RFI. 
  • Private. Select Yes or No from the drop-down list. Yes indicates the RFI(s) will be marked Private. No indicates the RFI(s) will NOT be marked Private. 

  • Reference. An optional field that can serve as a helpful reference tag. 

  • Custom Fields. If a user with 'Admin' level permission on the RFIs tool has configured custom fields to appear in your RFIs tool, those will appear in the creation page as shown. See Configure Settings: RFIs.

  1. 以下のボタンのうち1つをクリックします:

    • Create a Draft. If you want to create a 'Draft' version of the RFI, click this button. This saves the RFI as a 'Draft'. The Ball In Court responsibility remains with the RFI Manager and emails are sent according to the project's settings. See When does the RFIs tool send email notifications?

    • または
    • Create as Open. If you want to create a new RFI as 'Open', click this button. The users designated as the RFI's Assignees have the first Ball In Court responsibility. The system shifts the Ball In Court responsibility to the users designated as the RFI's Assignees and emails are sent according to the project's settings. See When does the RFIs tool send email notifications?

「標準」レベルの権限を持つユーザーとして情報提供依頼を作成する

プロジェクトの職長、現場監督、または下請業者の場合、プロジェクトマネージャーまたはエンジニアがプロジェクトの情報提供依頼ツールに対する「標準」レベルの権限を付与することがあります。これにより、「草案」ステータスの情報提供依頼を作成し、情報提供依頼の管理者として指定した人物に送信してレビューしてもらうことができます。その担当者は情報提供依頼を確認し、それを「未着手」ステータスにして、プロジェクトチームの適切なメンバーに割り当てて回答を求めることができます。

:

  • 「標準」レベルの権限を持つユーザーには、ツールに対して「管理者」レベルの権限を持つユーザーが利用できるすべてのフィールドが表示される訳ではありません。
  • 重要! 情報提供依頼ツールに対する「標準」レベルの権限があり、情報提供依頼に対する公式な回答の通知を受け取りたい場合は、情報提供依頼の配信先リストに追加される必要があります。配信先リストのメンバーでない場合は、作成した情報提供依頼に対する公式な回答は通知されません。
  1. プロジェクトの情報提供依頼ツールに移動します。
  2. [+作成] をクリックします。
  3. 「一般情報」セクションで、次の情報を入力します:
    : 入力必須フィールドにはアスタリスク (*) が付いています。
  • RFI Manager*. Select an RFI Manager from the drop-down list. See What is the RFI Manager role?
    Notes:

    • By default, the name of designated RFI Manager appears here. See Designate the Default RFI Manager for a Project's RFIs.
    • If you are a user with 'Admin' level permission on the RFIs tool, you may select yourself or another user with 'Admin' level permission from the list. 
  • Distribution. Add users with 'Read-Only level permission or higher to the RFI's distribution list. Depending on the user's permission level, they can respond to the RFI using at least one of several methods. For details, see Respond to an RFI.

  • Received From. Select the person from whom the RFI question was received from the drop-down list. 

  • Responsible Contractor. This field is automatically prefilled with the company that is associated with the user selected in the 'Received From' field.

  • Drawing Number: You can manually input a drawing number into this field. However, the recommended process to associate an RFI to a drawing is to Link an RFI to a Drawing.

  • Spec Section. Select the relevant section from your specification book. See Where do the selections from the 'Specification Sections' drop-down list come from?

  • Location. Select the location pertaining to the RFI from the drop-down list. 
    Note: If Procore is configured to allow users to create locations (see Allow or Disallow Users to Create Locations Within a Tool), you can click the Create a New Location button at the bottom of the list. 

  • Sub Job*. Select a sub job from the drop-down list. For this list to be available, the sub jobs feature must be enabled. See Enable Sub Jobs on Projects for WBS.

  • Schedule Impact. Select one of the following options from the drop-down list. 

    • Yes. Select this option if you know the number of days by which the schedule will be impacted. Then enter a number in the Days box to indicate the total number of calendar days.
    • Yes (Unknown). Select this option if you know the schedule will be impacted, but the number of days is not known. 
    • No. Select this option if there is no impact to the schedule. 
    • TBD. Select this option if you have yet to determine if there is a schedule impact. 
    • N/A. Select this option if an impact to the schedule is not applicable to this RFI. 
  • Cost Code. Select a cost code for the RFI. This links the RFI to the cost code, which is helpful later, should the RFI's scope of work affect the project's budget and result in a change order. See Create a Potential Change Order for a Prime Contract.

  • Cost Impact. Select one of the following options from the drop-down list. 

    • Yes. Select this option if you know the amount by which the cost will be impacted. Then enter a number in the $ box to indicate the cost impact.
    • Yes (Unknown). Select this option if you know the cost will be impacted, but the amount is not know. 
    • No. Select this option if there is no impact to the cost. 
    • TBD. Select this option if you have yet to determine if there is a cost impact. 
    • N/A. Select this option if the cost impact is not applicable to this RFI. 
  • Reference. An optional field that can serve as a helpful reference tag. 

  • Custom Fields. If a user with 'Admin' level permission on the RFIs tool has configured custom fields to appear in your RFIs tool, those will appear in the creation page as shown. See Configure Settings: RFIs.

  1. Send for Review. Click this button to save your new RFI in the 'Draft' status and send it to the person you designated in the RFI Manager field. This shifts the Ball in Court responsibility to the RFI Manager.
    Note: As an RFI creator with 'Standard' level permissions on the project's RFIs tool, you can only edit the RFI's 'General Information' and 'Question' sections while the RFI's status is 'Draft'. When the RFI's status shifts to 'Open', only users with 'Admin' level permissions on the project's RFIs tool can edit the RFI.

 

If you would like to learn more about Procore's RFI software and how it can help your business, please visit our request for information (RFI) construction software product page icon-external-link.png.